Frequently Asked Questions

So Delicious Dairy Free® Salted Caramel Non-Dairy Frozen Dessert 500mL tubs with a best-by date before 08 Aug 2027 are the only product included in the recall. No other So Delicious Dairy Free® codes, flavors, or products are impacted.

We have recalled this product due to the potential presence of foreign materials, such as small stones and other hard objects, within the cashew inclusions.

Do not consume the product. Dispose of the product. Please contact our Consumer Care team using our Contact Us webform so we can gather information and help make it right.

Look for So Delicious Dairy Free® Salted Caramel Non-Dairy Frozen Dessert 500mL tubs with 744473276134 and best-by dates before 08 Aug 2027 (printed on the bottom of the tub). This is the only product included in the recall.

Yes. The recall was initiated on December 15, 2025 and is being conducted in cooperation with the Canadian Food Inspection Agency (CFIA).

We know this is not the quality you expect from us. So Delicious Dairy Free® is working swiftly with retail partners to remove the impacted product from shelves. In the meantime, we have identified and corrected this issue and will soon be able to bring the product back to market safely.

We recommend using products by the “best by” date printed on the container.

For optimum freshness, So Delicious products should be enjoyed within 7-10 days after opening.

Yes, all of our products are dairy-free and certified vegan, which means they never contain any animal products or by products.

Yes, all of our products are dairy-free and certified vegan, which means they never contain any animal products or by products.

All of our frozen desserts are certified gluten-free except our coconut sandwiches, which have wheat flour in the wafers. We test for the presence of gluten in all of our gluten-free products. To learn more, visit sodeliciousdairyfree.ca/allergen-information

Yes, all of our products are Non-GMO Project Verified.

The Rainforest Alliance logo means we support more sustainable farming by sourcing Rainforest Alliance certified cocoa.

Rainforest Alliance certified ingredients are grown by farmers who have been trained to implement better farming practices, with respect for people and the planet. Farmers are regularly audited to ensure they comply with the sustainability standards of the Rainforest Alliance program.

To learn more, visit visit rainforest-alliance.org. To learn more about which So Delicious products use Rainforest Alliance certified cocoa, visit sodeliciousdairyfree.ca/en/about-us/sustainable-sourcing/.

We want to ensure you we're bringing you the best, so we've certified many of our products with third party certifications. These certifications vary by product. Visit our product pages to learn about each product's certifications.

We test our ingredients for all allergens that exist in our plant, which include soy, almond, cashew, coconut, peanuts, dairy, wheat and gluten. To learn more about our allergen testing process visit sodeliciousdairyfree.ca/en/about-us/allergen-information/.

Our natural flavours can contain flavouring constituents derived from the following ingredients: spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf or similar plant material. We also confirm with our suppliers that our natural flavours do not contain ingredients derived from allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy.

For specific allergen concerns, contact us at 866-866-0126

Find us in the natural aisle of your local grocery store. And if you still can't find us, ask your grocer to stock So Delicious!

All of our packages are recyclable. Please verify with your municipality which containers are accepted in your local recycling program. However, we are working to create the best solution for our environment. Our goal is to improve the sustainability and recyclability of our packaging by 2025. To learn more, visit sodeliciousdairyfree.com/packaging.

To learn more on recycling in your area, visit how2recycle.info.

In 2018, as part of our long-term commitment to create and share sustainable value for everyone, and as part of Danone North America, we joined the B Corp™ movement, a global movement of people supporting business as a force for good. Follow our journey at sodeliciousdairyfree.ca/en/about-us/product-certification/ .